UK LPG

The trade association for the LPG industry in the UK

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How to switch LPG Supplier

Domestic LPG

If you are a current domestic bulk LPG user and wish to switch supplier, please read the information below:

Single bulk tank supplying single home

Since 13th April 2009 all bulk domestic LPG customers whose gas is supplied via a bulk tank are able to switch their LPG supplier along with the ownership of their tank once they are no longer bound by any exclusivity period in a supply contract, which can last no longer than two years. Your existing LPG supplier will advise you one month before you become eligible to switch. Details of this date are also to be found in your supply contract. 

When you switch supplier you have the choice of transferring the ownership of the tank from your existing supplier to the new supplier (assuming that your existing supplier legally owns the tank) or you can request a new tank to be installed. Your outgoing supplier cannot charge you for this.

To find the details of all bulk LPG suppliers, please visit our supplier search and type in your full post code.

If you decide to switch then you should contact your existing supplier and/or the new supplier in writing to request that your existing contract is terminated. Please be aware that a new supplier is not obliged to accept a new customer and they may have a number of reasons why they cannot offer to supply you.

 

Metered Estate LPG Customers where multiple homes are supplied from the same tank(s)

Customers who live on a "metered estate" are also able to request a switch of supplier. This has applied since 6th November 2009 and will require the switching of not just the supply but also the ownership of the metered estate infrastructure.

If you have an individual contract with a supplier, all customers supplied by the metered estate will need to:

- Be eligible to switch (be outside of their contract's exclusivity period)

- Unanimously agree to switch

If you are a metered estate manager (this is the person that holds the contract with an LPG supplier for all the LPG that is supplied to the metered estate - often the owner of a holiday park) you can switch as long as you are eligible.

To find the details of all metered estate LPG suppliers in your area please visit our supplier search and type in your full post code. If you wish to switch then you should contact others who are supplied from the same tank)s) and agree which companies to approach. You should then contact your existing supplier in writing to request that your existing contract is terminated. Please be aware that a new supplier is not obliged to accept a new customer and they may have a number of reasons why they cannot offer to supply you.

If you have any other questions, please visit the Competition and Market Authority's website regarding the LPG Market Orders that came into effect in 2009.